RENTAL TERMS AND CONDITIONS OUDDORP CONNECTION

1. Definitions

1.1. Lessor: Ouddorp Connection, established in Ouddorp, with its office at Dorpsweg 26, 3253 AH Ouddorp, registered with the Dutch Chamber of Commerce under number 72515589.

1.2. Additional Costs: the costs payable by the Tenant for additional supplies and services provided by the Lessor, including but not limited to cleaning of the Rented Property, bed linen, towels, pets, additional facilities and, where applicable, a Security Deposit or damage contribution, as specified in the Booking.

1.3. Booking: the agreement concluded between the Lessor and the Tenant concerning the temporary rental of the Rented Property and the provision of any additional services and supplies, to which these rental terms and conditions apply.

1.4. Booking Request: a request by the Tenant to rent a holiday accommodation for a specified period and to purchase any additional services and supplies.

1.5. Security Deposit: any deposit payable by the Tenant to the Lessor as security for the fulfilment of the Tenant's obligations and for settlement of any claims the Lessor may have against the Tenant, including damage to the Rented Property or its inventory. If a Security Deposit applies, this will be stated in the Booking.

1.6. Damage Contribution: where stated in the Booking, a non-refundable damage contribution may be charged instead of a Security Deposit. The applicability and scope of any damage scheme will be specified in the Booking. Payment of a damage contribution does not release the Tenant from liability for damage for which the Tenant is responsible under these rental terms and conditions and which is not, or not fully, covered by the applicable damage scheme.

1.7. Owner: the owner of, or person otherwise entitled to, the Rented Property.

1.8. Rented Property: the holiday accommodation or accommodations rented by the Tenant as specified in the Booking, including the associated inventory, equipment and facilities.

1.9. Tenant: the natural person or legal entity entering into the Booking. Where applicable, the obligations imposed on the Tenant under these rental terms and conditions also apply to persons staying in or around the Rented Property with the Tenant's permission.

1.10. Rental Period: the period specified in the Booking during which the Rented Property is made available to the Tenant, from the agreed arrival time until the agreed departure time.

1.11. Rental Sum: the total rental price of the Rented Property, including the Additional Costs stated in the Booking.

1.12. Quotation: an offer by the Lessor in response to a Booking Request, stating, among other things, the Rented Property, the Rental Period, the Rental Sum and any Additional Costs.

1.13. Down Payment: the first payment to be made by the Tenant, amounting to 30% of the Rental Sum.

2. General

2.1. These rental terms and conditions apply to all requests, quotations, offers, Booking Requests, Bookings and other agreements with the Lessor concerning the rental of one or more holiday accommodations and the provision of any additional services and supplies, unless expressly agreed otherwise in writing.

2.2. By completing the Booking, the Tenant confirms having read and agreed to these rental terms and conditions. For an online Booking, the Tenant confirms this by ticking the designated acceptance box before completing the Booking.

2.3. These rental terms and conditions also apply where the Lessor engages third parties in the performance of the Booking.

2.4. The Lessor is entitled to amend these rental terms and conditions. For a Booking that has already been concluded, the terms accepted by the Tenant at the time the Booking was made shall in principle continue to apply. Amendments required by legislation or regulations may also apply to existing Bookings, insofar as this is reasonable and legally permitted.

2.5. If translations of these rental terms and conditions are made available, the Dutch text shall serve as the basis. In the event of differences in interpretation between a translation and the Dutch text, the Dutch text shall prevail, insofar as legally permitted.

2.6. The Rented Property may only be used for tourist and recreational purposes.

2.7. Use of the Rented Property for permanent or temporary residence other than recreational accommodation, business purposes, housing of employees or migrant workers, or comparable purposes is not permitted unless the Lessor has given prior express written consent.

2.8. The Tenant may not sublet the Rented Property in whole or in part, make it available to third parties not specified in the Booking, or otherwise make it commercially available without the Lessor's prior written consent.

3. Booking

3.1. A Booking Request is considered a request only and does not in itself constitute a binding Booking.

3.2. Following a Booking Request, the Lessor will check the availability of the relevant Rented Property and the applicable conditions and may issue a Quotation.

3.3. A Quotation is non-binding until accepted by the Tenant, unless expressly stated otherwise.

3.4. A Booking is concluded when the Tenant confirms the Booking or Quotation in writing, by email or via the website and, where applicable, accepts these rental terms and conditions.

3.5. Obvious typing errors, calculation errors, pricing errors, data-entry errors and other evident mistakes in offers, descriptions, Quotations and Bookings shall not bind the Lessor, insofar as the Tenant could reasonably have understood that an error or mistake had occurred.

3.6. The description, photographs and facilities of the Rented Property are presented by the Lessor as carefully as possible. Minor deviations that do not materially affect the nature or use of the Rented Property do not entitle the Tenant to cancellation or compensation.

3.7. The Lessor warrants that it is authorised by the Owner to temporarily rent out the Rented Property as holiday accommodation.

4. Payment

4.1. To confirm the Booking, the Tenant must pay a Down Payment of 30% of the total Rental Sum.

4.2. The Down Payment must be received within three days after confirmation of the Booking by the Lessor, unless another payment term is stated in the Booking.

4.3. If the Down Payment is not received within the specified period, the Lessor is entitled to grant the Tenant a reasonable additional payment period. If payment is not made within that additional period, the Lessor may cancel the Booking. The cancellation conditions in Article 5 shall then apply insofar as legally permitted.

4.4. The remaining 70% of the Rental Sum must be paid no later than one month before the start of the Rental Period, unless another payment term has been agreed in the Booking.

4.5. If the remaining amount is not paid on time, the Lessor is entitled to grant the Tenant a reasonable additional payment period. If payment subsequently remains outstanding, the Lessor may cancel the Booking and cancellation charges may be payable in accordance with Article 5.

4.6. If a Security Deposit applies, it will be refunded to the Tenant within fourteen days after the end of the Rental Period, after deduction of any due and payable claims of the Lessor. If more time is reasonably required to determine the extent of damage, the Tenant will be informed accordingly.

5. Cancellations

5.1. A Booking may be cancelled by the Tenant free of charge up to 14 days before the agreed arrival date. Any amounts already paid by the Tenant will be refunded.

5.2. If the Tenant cancels less than 14 days before the start of the Rental Period, the Tenant shall owe the full Rental Sum and the Additional Costs stated in the Booking, insofar as legally permitted.

5.3. Cancellation must be communicated to the Lessor in writing or by email and takes effect when the cancellation has been received by the Lessor.

5.4. In the event of early departure, meaning departure from the Rented Property after the Rental Period has started but before it has ended, the Tenant is not entitled to a refund of the Rental Sum or any Additional Costs, unless mandatory law entitles the Tenant to such a refund.

5.5. If the Lessor terminates the Booking because the Down Payment or the remaining part of the Rental Sum has not been paid on time, any financial consequences will be determined in accordance with the cancellation conditions applicable to the Booking at that time.

6. Arrival and Departure

6.1. The Rented Property may be occupied by the Tenant from 16:00 on the agreed arrival date, unless another time is expressly stated in the Booking or arrival information.

6.2. The Rented Property must be vacated no later than 10:00 on the agreed departure date. On Sundays, the latest departure time is 13:00, unless otherwise stated in the Booking or departure instructions.

6.3. The Tenant must comply with the agreed departure time. If the Tenant leaves the Rented Property late without the Lessor's permission, the Lessor is entitled to charge the Tenant for any reasonable additional costs and demonstrable losses caused by the late departure.

6.4. If the late departure interferes with cleaning, maintenance, inspection or a subsequent Booking, the Lessor may recover the reasonable costs resulting from this from the Tenant.

7. Stay, Damage and Duty to Report

7.1. The maximum number of permitted persons stated in the property description may not be exceeded during the stay. If this maximum is exceeded, the Lessor is entitled to deny unauthorised persons access to the Rented Property or grounds or to request that they leave. The maximum number of vehicles permitted for the Rented Property may also not be exceeded.

7.2. The Tenant must act as a responsible tenant and take proper care of the Rented Property and the associated inventory, furniture, equipment, installations and other facilities. The Tenant may not make material changes to the Rented Property or its furnishings without the Lessor's consent.

7.3. Before the Tenant's arrival, the Rented Property will be inspected by or on behalf of the Lessor. As far as reasonably possible, the Rented Property and the inventory and equipment present will be checked for visible damage, defects and proper functioning.

7.4. Any damage, defects or malfunctions that the Tenant believes were already present upon arrival must be reported to the Lessor in writing or by email as soon as possible and no later than 24 hours after arrival. Where possible, the Tenant is requested to support such a report with photographs, videos or other evidence.

7.5. Damage, defects or malfunctions arising during the Rental Period or discovered by the Tenant during the Rental Period must be reported to the Lessor immediately after discovery. This obligation also applies if the Tenant is not personally inconvenienced by the defect, does not use the relevant facility or does not request repair.

7.6. During the Rental Period, the Tenant must give the Lessor a reasonable opportunity to inspect reported damage, defects or malfunctions and, where possible and necessary, to repair them.

7.7. If the Tenant fails to report damage, a defect or malfunction that the Tenant claims was already present upon arrival in accordance with Article 7.4, the Lessor may take the absence of such a report and the pre-arrival inspection into account when assessing liability. The Tenant retains the opportunity to substantiate that the damage, defect or malfunction was already present before the start of the Rental Period.

7.8. The Tenant is liable for damage to the Rented Property and/or the associated inventory, furniture, equipment, installations and other facilities arising during the Rental Period as a result of an act or omission attributable to the Tenant or the Tenant's accompanying guests.

7.9. The Tenant is also liable for additional damage that arises or worsens because the Tenant failed to report damage, a defect or malfunction to the Lessor in a timely manner.

7.10. If, after the Tenant's departure, damage or a defect is discovered that was not known to the Lessor before the Rental Period and was not reported by the Tenant during the Rental Period, the Lessor is entitled to request an explanation and, where appropriate, supporting evidence from the Tenant. The assessment may take into account the inspection before the stay, any reports made during the stay, the nature of the damage and the information provided by both parties.

7.11. The Tenant must leave the Rented Property and the inventory, furniture, equipment and facilities present in the same condition in which they were made available at the beginning of the Rental Period, except for normal wear resulting from careful and normal use.

7.12. If the Tenant is liable for damage, the Tenant must reimburse the reasonably necessary costs of inspection and repair. If repair is not reasonably possible or economically justified, reasonable replacement costs may be charged. The age, condition and value of the damaged item may be taken into account.

7.13. Professional final cleaning of the Rented Property will be carried out as stated in the Booking. The Tenant remains obliged to leave the Rented Property in accordance with the departure instructions provided, including removing waste, leaving the dishwasher as instructed and leaving the Rented Property broom-clean.

7.14. If the Rented Property is left significantly dirtier than may reasonably be expected from normal recreational use, the Lessor is entitled to charge the Tenant the reasonably necessary additional cleaning costs.

7.15. Smoking inside the Rented Property is not permitted unless expressly stated otherwise. If additional cleaning, repair or replacement is required as a result of smoking, the reasonably necessary costs may be charged to the Tenant.

7.16. The Tenant must take proper care of keys, access cards, remote controls and other access devices. In the event of loss or damage, the reasonably necessary costs of replacement, reprogramming or modification of locks may be charged.

8. Bed Linen and Towels

8.1. Bed linen and towels must, where applicable to the Rented Property, be obtained through the Lessor and are included in the Rental Sum if stated as such in the Booking.

9. Internet Use

9.1. Depending on the Rented Property, the Owner or Lessor may provide the Tenant with internet access via a WiFi network.

9.2. The Tenant is responsible for the equipment, software and settings required to use the internet connection.

9.3. The Lessor cannot guarantee that the internet connection will be available without interruption at all times or at a particular speed.

9.4. When using the internet, the Tenant must comply with applicable laws and regulations. Use of the internet connection for unlawful activities, distribution of illegal content, cybercrime or other activities that may cause damage to the Lessor, Owner or third parties is prohibited.

9.5. If the Lessor or Owner has reasonable grounds to believe that serious misuse of the internet connection is taking place, access may be temporarily restricted or blocked. Fines, claims or demonstrable costs directly resulting from unlawful use attributable to the Tenant may be recovered from the Tenant.

10. Liability

10.1. The Tenant is responsible for careful and safe use of the Rented Property and the facilities present.

10.2. Play equipment, appliances and other facilities must be used for their intended purpose and with appropriate care.

10.3. The Lessor and Owner are not liable for damage, injury, accidents or illness that are not the result of a breach attributable to the Lessor or Owner or of unlawful acts by them.

10.4. The provisions of Article 7 apply to the Tenant's liability for damage to the Rented Property and the associated inventory, equipment, furniture, installations and other facilities.

10.5. The Lessor and Owner are not liable for loss, damage or theft of the Tenant's belongings unless such loss or damage results from a breach attributable to the Lessor or Owner or another circumstance for which the Lessor or Owner is liable under applicable law.

10.6. If the Rented Property has a defect, the Lessor will, insofar as reasonably possible, make reasonable efforts to remedy the defect within a reasonable period. The Tenant must report defects in accordance with Article 7 and complaints in accordance with Article 13.

10.7. Insofar as legally permitted, the Lessor is not liable for indirect or consequential damage that does not directly result from a breach attributable to the Lessor. Any limitation of liability does not apply where and insofar as such limitation is prohibited by mandatory law.

10.8. If the Tenant causes serious nuisance, behaves seriously improperly, uses the Rented Property contrary to its intended purpose, engages in prohibited activities or otherwise seriously fails to comply with the Tenant's obligations, the Lessor may take appropriate measures. Depending on the seriousness of the situation, these measures may include a warning, the imposition of conditions or termination of the stay.

10.9. If the seriousness of the violation justifies immediate termination or the Tenant refuses to end the violation after a warning, the Lessor is entitled to deny the Tenant and accompanying guests further access to the Rented Property. Any entitlement to a refund will be determined according to the circumstances and applicable law.

11. Pets

11.1. Pets are only permitted if this is expressly stated in the description of the Rented Property and/or in the Booking.

11.2. The Tenant must declare any pets when making the Booking and may not bring more pets than permitted in the Booking.

11.3. Additional costs and conditions may apply to pets, as stated in the Booking.

11.4. The Tenant is responsible for damage or exceptional soiling caused by a pet brought by the Tenant.

12. House Rules and Park Regulations

12.1. The Tenant and accompanying guests must comply during the stay with the applicable house rules and, where the Rented Property forms part of a holiday park, the applicable park regulations.

12.2. Insofar as such rules impose additional obligations on the Tenant, they will be made available to the Tenant before or no later than at the start of the stay.

12.3. The Tenant is responsible for the conduct of persons and pets staying in or around the Rented Property under the Tenant's responsibility.

12.4. Serious or repeated violations of the house rules or park regulations may result in measures in accordance with Articles 10.8 and 10.9.

13. Complaints and Emergencies

13.1. Complaints relating to the Rented Property or additional services must be reported to the Lessor as soon as possible after discovery.

13.2. Urgent situations or emergencies must be reported immediately by telephone via the telephone number provided by the Lessor for this purpose.

13.3. Non-urgent complaints must be reported without undue delay and preferably during the Rental Period, in writing or by email.

13.4. The Tenant must give the Lessor a reasonable opportunity to investigate the complaint and, where possible, remedy it within a reasonable period.

13.5. If the Tenant does not report a complaint during the Rental Period and the Lessor is