FAQ

In the early and late season we use flexible arrival and departure days.
The changeover day in high season is Friday, Saturday or Monday, depending on the type of house.
On Sundays and public holidays there is no arrival, only departure.

You can move into your home from 16.00 hours.  You will receive an email 2 weeks before arrival with all the necessary information. Check out is before 10.00 am. With the exception of Sundays, then you may leave at 13.00 hours.

The costs of energy, bed linen and final cleaning are included in the rental price and will be shown on your booking overview and/or invoice. Tourist tax is calculated separately on the invoice.

We strive for quality and hygiene. Besides being easy for you, it is also hygienic.

In the early and late season we use flexible arrival and departure days.
The changeover day in high season is Friday, Saturday or Monday, depending on the type of house.
On Sundays and public holidays there is no arrival, only departure.

Depending on the accommodation, pets are allowed or not. You can search for

on Holiday homes with dog. Accommodations at the North Sea Park are subject to a

maximum of 2 dogs per house.

Yes, there will be an extra charge if you bring a pet, the extra costs will be mentioned at the time of booking.

Wifi is available in every accommodation. Provided if not otherwise indicated! The password can be found in the accommodation.

Of course visitors are welcome. Are you staying in a house where more people are allowed, then the number of people of your booking will be charged. Then the visitors can even stay overnight. However, you should always report this in advance, for this you will be charged extra costs such as bed linen and tourist tax. If it is found during the inspection that this has not been passed on, these costs will still be recovered. The maximum number of persons may never be exceeded, due to safety requirements.

Everything depends on availability. But in most cases this is possible and very easy to arrange. You can change your booking by contacting us or sending an email to Booking@ouddorpconnection.nl.

Paying can be very easy and fast, when you finalize the booking you will get the possibility to make an online payment via different payment methods, you can also pay by bank transfer.

Through the Search and Book you can take an option on an accommodation valid for 3 days, if you do not confirm the option the option will automatically expire.

You can find our conditions here.

The booking or reservation you are making is legal. A right of withdrawal (the so-called cooling-off period) of 14 days does not apply to the agreements that you conclude with Ouddorp Connection. We advise you to take out travel and cancellation insurance anyway. These conditions apply to our services. Point 5 is about cancellation.

Yes, we require a deposit for our properties

What is the security deposit for?
We, as landlords, would like to have a little assurance that you, as a tenant, will treat the holiday home you have rented responsibly. If you are careful with the holiday accommodation, and do not cause damage to property of the landlord, you will get the deposit back at the end of the period. Damage Accidents can happen, but please report them immediately so that we can work together to find a solution.

When booking with a tour operator (Booking.com etc.) you will be asked for your credit card details. However, you do not pay by credit card. These details are requested as a guarantee. Therefore you will receive an invoice from us, with which you can make a down payment and/or final payment.

Report immediately if you miss something via email booking@ouddorpconnection.nl or give us a call.

Our cleaning service checks and cleans the house after departure. Any items found will be taken to storage and will be kept for a maximum of 2 weeks.